privacy is important to AACORE SUPPLY so we’ve developed a
your personal information. You can review this information before enabling
these features, in Settings related to those features or online at www.hvacspareparts.com/privacy-policy
a moment to familiarize yourself with our privacy practices and contact us if
you have any questions.
information is data that can be used to identify or contact a single person.
You may be
asked to provide your personal information anytime you are in contact with AACORE
SUPPLY. AACORE SUPPLY and its affiliates may share this personal
They may also combine it with other information to provide and improve our
products, services, content, and advertising. You are not required to provide
the personal information that we have requested, but, if you chose not to do
so, in many cases we will not be able to provide you with our products or
services or respond to any queries you may have.
some examples of the types of personal information AACORE SUPPLY may collect
and how we may use it:
personal information we collect,
create an AACORE SUPPLY account, purchase a product, apply for commercial
credit, contact us or participate in an online survey, we may collect a variety
of information, including your name, mailing address, phone number, email
address, contact preferences, IP address, and location information.
share our content with family and friends using aacore
supply website, send gift certificates and products, or invite others to
participate in aacore supply services or forums, aacore supply may collect the information you provide about
those people such as name, mailing address, email address, and phone number. aacore supply will use such information to fulfill your
requests, provide the relevant product or service, or for anti-fraud purposes.
jurisdictions, we may ask for a government issued ID, for the purpose of
extending commercial credit, managing reservations, or as required by law.
How we use
your personal information
process your personal information for the purposes described in this Privacy
Policy with your consent, for compliance with a legal obligation to which aacore supply is subject or when we have assessed it is
necessary for the purposes of the legitimate interests pursued by aacore supply or a third party to whom it may be necessary
to disclose information.
personal information we collect allows us to keep you posted on aacore’s latest product announcements, software updates,
and upcoming events. If you don’t want to be on our mailing list, you can opt
out anytime by updating your preferences.
We also use
personal information to help us create, develop, operate, deliver, and improve
our products, services, content and advertising, and for loss prevention and
anti-fraud purposes. We may also use your personal information for account and
network security purposes, including in order to protect our services for the
benefit of all our users. Where we use your information for anti-fraud purposes
it arises from the conduct of an online transaction with us. We limit our uses
of data for anti-fraud purposes to those which are strictly necessary and
within our assessed legitimate interests to protect our customers and our
services. For certain online transactions we may also validate the information
provided by you with publicly accessible sources.
We may use
your personal information, to verify identity, assist with identification of
users, and to determine appropriate services
to time, we may use your personal information to send important notices, such
as communications about purchases and changes to our terms, conditions, and
policies. Because this information is important to your interaction with us,
you may not opt out of receiving these communications.
We may also
use personal information for internal purposes such as auditing, data analysis,
and research to improve aacore’s products, services,
and customer communications.
your personal information where they are not collected from you
We may have
received your personal information from other persons if that person has shared
our web site with you, sent gift certificates and products, or invited you to
participate in aacore services or forums. We may also
validate the information provided by you when creating an account with us..
and Use of Non-Personal Information
collect data in a form that does not, on its own, permit direct association
with any specific individual. We may collect, use, transfer, and disclose
non-personal information for any purpose. The following are some examples of
non-personal information that we collect and how we may use it:
collect information such as occupation, language, zip code, area code, IP,
referrer URL, location, and the time zone from where you visit our web site,so that we can
better understand customer behavior and improve our products, services, and
collect all information regarding customer activities on our website. This
information is aggregated and used to help us provide more useful information
to our customers and to understand which parts of our website, products, and
collect and store details of how you use our services, including search
queries. This information may be used to improve the relevancy of results
provided by our services.to ensure
quality of our services over the Internet, such information will be associated
with your IP address.
If we do
combine non-personal information with personal information the combined
information will be treated as personal information for as long as it remains
websites, online services, interactive applications, email messages, and
advertisements may use "cookies" and other technologies such as pixel
tags and web beacons. These technologies help us better understand user
behavior, tell us which parts of our websites people have visited, and
facilitate and measure the effectiveness of advertisements and web searches. We
treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP)
addresses or similar identifiers are considered personal information by local
law, we also treat these identifiers as personal information. Similarly, to the
extent that non-personal information is combined with personal information, we
treat the combined information as personal information for the purposes of this
information when you use our website, online services, and applications. Our
goal in these cases is to make your experience with us more convenient and
personal. For example, knowing your first name lets us welcome you the next
time you visit our Online Store. Knowing your country and language − all this
helps us provide you a customized and more useful shopping experience
If you want
to disable cookies check with your provider to find out how to disable the
same. Please note that certain features of the core website will not be
available once cookies are disabled.
As is true
of most internet services, we gather some information automatically and store
it in log files. This information includes Internet Protocol (IP) addresses,
browser type and language, Internet service provider (ISP), referring and exit
websites and applications, operating system, date/time stamp, and clickstream
We use this
information to understand and analyze trends, to administer the site, to learn
about user behavior on the site, to improve our product and services, and to
gather demographic information about our user base as a whole. aacore may use this information in our marketing and
In some of
our email messages, we use a “click-through URL” linked to content on the aacore website. When customers click one of these URLs,
they pass through a separate web server before arriving at the destination page
on our website. We track this click-through data to help us determine interest
in particular topics and measure the effectiveness of our customer
communications. If you prefer not to be tracked in this way, you should not
click text or graphic links in the email messages.
enable us to send email messages in a format customer can read, and they tell
us whether mail has been opened. We may use this information to reduce or
eliminate messages sent to customers.
to Third Parties
At times aacore may make certain personal information available to
strategic partners that work with us to provide products and services,that help us market to customers.
shares personal information with companies who provide services such as
information processing, extending credit, fulfilling customer orders,
delivering products to you, managing and enhancing customer data, providing
customer service, assessing your interest in our products and services, and
conducting customer research or satisfaction surveys. These companies are
obligated to protect your information and may be located wherever
It may be
necessary − by law, legal process, litigation, and/or requests from public and
governmental authorities within or outside your country of residence − for aacore to disclose your personal information. We may also
disclose information about you if we determine that for purposes of national
security, law enforcement, or other issues of public importance, disclosure is
necessary or appropriate.
We may also
disclose information about you if we determine that disclosure is reasonably
necessary to enforce our terms and conditions or protect our operations or
users. Additionally, in the event of a reorganization, merger, or sale we may
transfer any and all personal information we collect to the relevant third
of Personal Information
security of your personal information very seriously. aacore
online services your personal information during transit using encryption such
as Transport Layer Security (TLS). When your personal data is stored by aacore, we use computer systems with limited access housed
in facilities using physical security measures.
use some aacore products, services, or applications
or post on an aacore forum, chat room, or social
networking service, the personal information and content you share is visible
to other users and can be read, collected, or used by them. You are responsible
for the personal information you choose to share or submit in these instances.
For example, if you list your name and email address in a forum posting, that
information is public. Please take care when using these features.
existence of Automated Decision-Making, Including Profiling
does not take any decisions involving the use of algorithms or profiling that
significantly affects you
and Retention of Personal Information
makes it easy for you to keep your personal information accurate, complete, and
up to date. We will retain your personal information for the period necessary
specific privacy summaries. When assessing these periods
we carefully examine our need to collect personal information at all and if we
establish a relevant need we only retain it for the shortest possible period to
realize the purpose of collection unless a longer retention period is required
You can help ensure that your contact information and preferences are accurate, complete, and up to date by signing in to your account page. For other personal information we hold, we will provide you with access (including a copy) for any purpose including to request that we correct the data if it is inaccurate or delete the data if aacore is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes as described earlier.
location-based services on aacore products, we and
our partners and licensees may collect, use, and share precise location data,
including the real-time geographic location of your computer or smarphone device. Where available, location-based services
may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi
hotspot and cell tower locations, and other technologies to determine your
devices’ approximate location. Unless you provide consent, this location data
is collected anonymously in a form that does not personally identify you and is
used by aacore and our partners and licensees to
provide and improve location-based products and services.
Third‑Party Sites and Services
websites, products, applications, and services may contain links to third-party
websites, products, and services. Our products and services may also use or
offer products or services from third parties.
collected by third parties, which may include such things as location data or
contact details, is governed by their privacy practices. We encourage you to
learn about the privacy practices of those third parties.
Companywide Commitment to Your Privacy
sure your personal information is secure, we communicate our privacy and
security guidelines to aacore employees and strictly
enforce privacy safeguards within the company.
If you have
any questions or concerns about aacore’s Privacy
Policy or data processing, you would like to contact our European Data
Protection Officer, or if you would like to make a complaint about a possible
breach of local privacy laws, please contact us. You can always contact us by
phone at the relevant aacore Support number.
privacy question or question about personal information received in response to
an access/download request is received we have a dedicated team which triages
the contacts and seeks to address the specific concern or query which you are
seeking to raise. Where your issue may be more substantive in nature, more
information may be sought from you. All such substantive contacts receive a
response. If you are unsatisfied with the reply received, you may refer your
complaint to the relevant regulator in your jurisdiction. If you ask us, we
will endeavor to provide you with information about relevant complaint avenues
which may be applicable to your circumstances.
material way, a notice will be posted on our website along with the updated